Sales Policy

Effective Date: February 24, 2025

At ROOTOPIX, we are committed to providing our customers with high-quality luxury skincare and beauty products. This Sales Policy outlines the terms and conditions of purchasing from our website https://rootopix.xyz/. By placing an order with us, you agree to the following terms.

1. Product Availability & Pricing

  • All prices are listed in USD and are subject to change without prior notice.
  • Product availability is not guaranteed, and we reserve the right to discontinue any product at any time.
  • Prices displayed on the website do not include taxes, duties, or shipping fees, which will be calculated at checkout.
  • We strive for accuracy, but in the case of pricing errors, we reserve the right to cancel orders and issue refunds if necessary.

2. Ordering Process

a. Placing an Order

To purchase a product, customers must:

  1. Add desired items to the shopping cart.
  2. Proceed to checkout and provide accurate shipping and billing details.
  3. Select a payment method and confirm the purchase.
  4. Receive an order confirmation via email.

b. Order Confirmation

  • Once an order is placed, you will receive a confirmation email with order details.
  • If you do not receive a confirmation email, please check your spam folder or contact us at contact@rootopix.xyz.

c. Order Processing

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Processing times may vary due to product availability or high order volumes.

3. Payment Policy

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.
  • Payments must be made in full before order processing.
  • If a payment is declined, the order will be automatically canceled.

4. Shipping & Delivery

  • We offer domestic and international shipping.
  • Shipping costs are calculated at checkout based on location and shipping method selected.
  • Estimated delivery times vary but generally range from 5-15 business days, depending on the destination.
  • ROOTOPIX is not responsible for delays caused by carriers, customs processing, or unforeseen circumstances.

For full shipping details, please visit our Shipping Policy.

5. Sales Tax & Import Duties

  • Sales tax may be applied based on your shipping address.
  • International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

6. Promotions & Discounts

  • Promotional offers and discount codes cannot be combined unless otherwise specified.
  • Discounts must be applied at checkout and cannot be retroactively applied to past orders.
  • ROOTOPIX reserves the right to modify, extend, or cancel promotions at any time.

7. Returns, Refunds & Order Cancellations

  • Returns are accepted under specific conditions. Please refer to our Refund and Return Policy for details.
  • Order cancellations are allowed within 24 hours of purchase. After this period, cancellations may not be possible.

For return or cancellation requests, contact us at contact@rootopix.xyz.

8. Product Authenticity & Quality Guarantee

  • All ROOTOPIX products are 100% authentic and quality-tested.
  • We do not sell counterfeit or expired products.
  • If you receive a damaged or defective product, please notify us within 48 hours of delivery with photo evidence.

9. Limitation of Liability

  • ROOTOPIX is not responsible for improper use of products, allergic reactions, or individual skin sensitivities.
  • Always read ingredient lists and perform a patch test before use.
  • Our products are not intended to diagnose, treat, or cure any medical condition—consult a dermatologist if needed.

10. Contact Information

For any inquiries regarding this Sales Policy, please contact:

ROOTOPIX
Street: 2665 Ingram Road, Greensboro, North Carolina, United States
Phone Number: 329-682-9429
Email: contact@rootopix.xyz
Website: https://rootopix.xyz/