Payment Policy

Effective Date: February 24, 2025

At ROOTOPIX, we are dedicated to providing a secure and seamless shopping experience. This Payment Policy outlines the accepted payment methods, billing procedures, security measures, and other important details regarding purchases made on rootopix.xyz.

By placing an order, you agree to the terms and conditions outlined in this Payment Policy.

1. Accepted Payment Methods

We accept the following payment options for purchases:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (available for select regions)
  • Gift Cards & Store Credits (if applicable)

All payments must be made in USD. International customers may incur currency conversion fees based on their payment provider’s rates.

2. Payment Processing & Authorization

  • Payments are processed immediately upon placing an order.
  • Orders will only be shipped once full payment is received and verified.
  • If your payment is declined or flagged as suspicious, your order may be canceled or delayed for further verification.
  • ROOTOPIX reserves the right to request additional verification (e.g., ID confirmation) for high-value or suspicious transactions.

3. Taxes & Additional Fees

  • Sales tax may apply based on your shipping address and local regulations.
  • For international orders, customers are responsible for any customs duties, import taxes, and fees imposed by their country. ROOTOPIX does not cover these charges.
  • Shipping costs are calculated at checkout and vary depending on your location and selected shipping method.

4. Secure Payment Processing

  • ROOTOPIX uses industry-standard encryption and secure payment gateways to protect your financial information.
  • We do not store credit card details on our servers. All transactions are processed through PCI-compliant third-party payment providers.
  • If you suspect unauthorized activity on your payment method, please contact your bank or payment provider immediately.

5. Order Confirmation & Receipts

  • After a successful payment, you will receive an order confirmation email with your purchase details.
  • If you do not receive the confirmation email within 24 hours, please check your spam folder or contact us at contact@rootopix.xyz.

6. Refunds & Cancellations

  • Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be possible.
  • Refunds are issued in accordance with our Refund and Return Policy and will be credited to the original payment method within 5–10 business days after approval.
  • Shipping fees are non-refundable, unless ROOTOPIX is responsible for an error.

7. Payment Issues & Troubleshooting

If you experience payment issues, consider the following:

  • Verify that your billing details match those on your card or payment account.
  • Ensure your card is not expired or blocked.
  • Check if there are sufficient funds in your account.
  • Try an alternative payment method or contact your bank for authorization.

8. Fraud Prevention & Unauthorized Transactions

  • ROOTOPIX takes fraud prevention seriously. We monitor transactions for suspicious activity and may request additional verification if needed.
  • If fraudulent activity is detected, we reserve the right to cancel orders, block accounts, and report to authorities.
  • If you notice unauthorized charges from ROOTOPIX, please contact us immediately for an investigation.

9. Changes to This Payment Policy

  • ROOTOPIX reserves the right to update this Payment Policy at any time.
  • Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

10. Contact Information

For payment-related inquiries, please contact:

ROOTOPIX
Address: 2665 Ingram Road, Greensboro, North Carolina, United States
Phone: +1 329-682-9429
Email: contact@rootopix.xyz
Website: https://rootopix.xyz/