Delivery Policy

Effective Date: February 24, 2025

At ROOTOPIX, we are dedicated to processing, shipping, and delivering your orders promptly and reliably. This policy outlines our shipping process, estimated delivery times, shipping fees, and other essential details regarding the delivery of your purchase from rootopix.xyz.

By placing an order, you agree to the terms and conditions outlined in this Delivery Policy.

1. Order Processing Time

• Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
  Orders placed after 2:00 PM (EST) will be processed on the next business day.
  Processing times may be longer during peak seasons, promotions, or due to stock availability.

2. Shipping Methods & Estimated Delivery Times

We offer various shipping options based on your location and preferred delivery speed..

a. Domestic (United States)

b. International Shipping

Note: Delivery times are estimates and may vary due to customs delays, weather conditions, or carrier issues.

3. Shipping Fees & Taxes

• Shipping costs are calculated based on your delivery address and selected shipping method.
  For international orders, any import duties, customs fees, and local taxes are the customer’s responsibility. These charges vary by country and are determined by local authorities.
  ROOTOPIX is not liable for any delays caused by customs clearance.

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
  You can track your order directly on our website or through the carrier’s tracking page.
  If you don’t receive a tracking email within 3 business days, please contact us at contact@rootopix.xyz.

5. Delivery Issues & Lost Packages

We work with trusted shipping partners to ensure reliable deliveries, but in rare cases, issues may occur.

If your package is marked as delivered but you haven’t received it, please:

• Check with neighbors, household members, or building management.

• Wait 24-48 hours, as carriers sometimes mark packages as delivered early.

• Contact our customer support at contact@rootopix.xyz for assistance.

If your order is delayed beyond the estimated delivery time, please reach out to our support team for an update.

ROOTOPIX is not responsible for:

• Incorrect shipping addresses provided by the customer.

• Lost or stolen packages after delivery confirmation.

6. Changes to Shipping Address & Order Modifications

• Address Changes: If you need to update your shipping address, please contact us within 24 hours of placing your order.

• Order Modifications: Once an order has been processed, modifications (such as shipping changes or product swaps) may no longer be possible.

7. Unsuccessful Deliveries & Returns to Sender

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, we will:

• Reship the order (additional shipping charges may apply).

• Issue a refund (excluding shipping costs).

8. Contact Information

For any shipping or delivery inquiries, please reach out to:

ROOTOPIX
Address: 2665 Ingram Road, Greensboro, North Carolina, United States
Phone: +1 329-682-9429
Email: contact@rootopix.xyz
Website: https://rootopix.xyz/