Delivery Policy
Effective Date: February 24, 2025
At ROOTOPIX, we are committed to ensuring that your orders are processed, shipped, and delivered in a timely and reliable manner. This Delivery Policy outlines our shipping process, estimated delivery times, shipping fees, and other important details regarding the delivery of your purchase from https://rootopix.xyz/.
By placing an order with ROOTOPIX, you agree to the terms outlined in this policy.
1. Order Processing Time
- Standard Processing Time: Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
- Orders placed after 2:00 PM (EST) will be processed on the next business day.
- Orders may take longer to process during peak seasons, promotions, or due to stock availability.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options based on your location and preferred delivery speed.
a. Domestic (United States)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 Business Days | Calculated at checkout |
| Expedited Shipping | 2-3 Business Days | Calculated at checkout |
| Overnight Shipping | 1 Business Day | Calculated at checkout |
b. International Shipping
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| Canada | 7-12 Business Days | Calculated at checkout |
| Europe | 10-15 Business Days | Calculated at checkout |
| Asia | 10-20 Business Days | Calculated at checkout |
| Other Regions | 15-25 Business Days | Calculated at checkout |
Note: Delivery times are estimates and may vary due to customs delays, weather conditions, or carrier issues.
3. Shipping Fees & Taxes
- Shipping costs are calculated based on your delivery address and selected shipping method.
- Any import duties, customs fees, and local taxes for international orders are the customer’s responsibility. These charges vary by country and are determined by local authorities.
- ROOTOPIX is not responsible for delays caused by customs clearance.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order directly through our website or the carrier’s tracking page.
- If you do not receive a tracking email within 3 business days, please contact us at contact@rootopix.xyz.
5. Delivery Issues & Lost Packages
We work with reliable shipping partners to ensure successful deliveries, but in rare cases, issues may arise.
- If your package is marked as delivered but you have not received it, please:
- Check with neighbors, household members, or building management.
- Wait 24-48 hours as carriers sometimes mark packages as delivered early.
- Contact our customer support at contact@rootopix.xyz for assistance.
- If your order is delayed beyond the estimated delivery time, contact our support team for an update.
ROOTOPIX is not responsible for:
- Incorrect shipping addresses provided by the customer.
- Lost or stolen packages after delivery confirmation.
- Delays due to customs processing or uncontrollable external factors.
6. Changes to Shipping Address & Order Modifications
- Address Changes: If you need to update your shipping address, contact us within 24 hours of placing your order.
- Order Modifications: Once an order has been processed, modifications (including shipping changes or product swaps) may not be possible.
7. Unsuccessful Deliveries & Returns to Sender
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, we will:
- Reship the order (additional shipping charges may apply).
- Issue a refund (excluding shipping costs).
8. Contact Information
For any shipping or delivery inquiries, please reach out to:
ROOTOPIX
Street: 2665 Ingram Road, Greensboro, North Carolina, United States
Phone Number: 329-682-9429
Email: contact@rootopix.xyz
Website: https://rootopix.xyz/