Sales Policy

Effective Date: February 24, 2025

At ROOTOPIX, we are dedicated to offering high-quality luxury skincare and beauty products. This Sales Policy outlines the terms and conditions for purchasing from our website, https://rootopix.xyz/. By placing an order, you agree to these terms.

1. Product Availability & Pricing

  • All prices are in USD and may change without notice. Product availability is not guaranteed, and we reserve the right to discontinue any item at any time. Prices listed do not include taxes, duties, or shipping fees, which will be calculated at checkout. While we aim for accuracy, we reserve the right to cancel orders and issue refunds in case of pricing errors.

2. Ordering Process

a. Placing an Order

To purchase a product, customers must:

  1. Add desired items to your shopping cart.

  2. Proceed to checkout and enter accurate shipping and billing information.

  3. Choose a payment method and confirm your purchase.

  4. Receive an order confirmation email.

b. Order Confirmation

  • Once your order is placed, you will receive a confirmation email with the order details. If you don’t receive it, please check your spam folder or contact us at contact@rootopix.xyz.

c. Order Processing

  • Orders are usually processed within 1-3 business days (excluding weekends and holidays). Processing times may vary depending on product availability or order volume.

3. Payment Policy

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods at checkout. Payment must be made in full before processing. If a payment is declined, the order will be automatically canceled.

4. Shipping & Delivery

  • We offer both domestic and international shipping. Shipping costs are calculated at checkout based on your location and chosen method. Estimated delivery times range from 5-15 business days, depending on the destination. ROOTOPIX is not responsible for delays caused by carriers, customs processing, or unforeseen circumstances.

    For full shipping details, please refer to our Shipping Policy

5. Sales Tax & Import Duties

  • Sales tax may apply based on your shipping address. International orders may incur import duties, taxes, and customs fees, which are the responsibility of the customer.

6. Promotions & Discounts

  • Promotional offers and discount codes cannot be combined unless specified. Discounts must be applied at checkout and cannot be applied retroactively to past orders. ROOTOPIX reserves the right to modify, extend, or cancel promotions at any time

7. Returns, Refunds & Order Cancellations

  • Returns are accepted under specific conditions. Please refer to our Refund and Return Policy for details. Order cancellations are allowed within 24 hours of purchase; after this period, cancellations may not be possible.

    For return or cancellation requests, contact us at contact@rootopix.xyz.

8. Product Authenticity & Quality Guarantee

  • All ROOTOPIX products are 100% authentic and quality-tested. We do not sell counterfeit or expired items. If you receive a damaged or defective product, please contact us within 48 hours of delivery with photo evidence.

9. Limitation of Liability

  • ROOTOPIX is not responsible for improper use, allergic reactions, or individual skin sensitivities. Always read ingredient lists and perform a patch test before use. Our products are not intended to diagnose, treat, or cure any medical condition—consult a dermatologist if needed.

10. Contact Information

For any inquiries regarding this Sales Policy, please contact:

ROOTOPIX
Address: 2665 Ingram Road, Greensboro, North Carolina, United States
Phone: 329-682-9429
Email: contact@rootopix.xyz
Website: https://rootopix.xyz/