Refund and Return Policy
Effective Date: February 24, 2025
At ROOTOPIX, customer satisfaction is our priority. We want you to feel confident in every purchase, and we strive to provide the highest quality skincare and beauty products. If you are not completely satisfied with your order, we offer a return and refund policy under the following conditions.
1. Eligibility for Returns & Refunds
We accept returns and offer refunds under the following circumstances:
Timeframe: Returns must be requested within 14 days from the date of receiving your order.
Condition:
The item must be unused, unopened, and in its original packaging for change-of-mind returns.
For damaged, defective, or incorrect items, please contact us immediately upon receipt for a refund or replacement.
Non-Returnable Items: We do not accept returns for used, opened, or personal care products due to hygiene and safety reasons.
Non-Refundable Items: Sale items and gift cards are non-refundable.
2. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
- Timeframe: Returns must be requested within 14 days from the date of receiving your order.
- Condition:
- The item must be unused, unopened, and in its original packaging for change-of-mind returns.
- For damaged, defective, or incorrect items, please contact us immediately upon receipt for a refund or replacement.
- Non-Returnable Items: We do not accept returns for used, opened, or personal care products due to hygiene and safety reasons.
- Non-Refundable Items: Sale items and gift cards are non-refundable.
3. Refund Process
Once we receive and inspect the returned item, we will process the refund:
Timeframe: Returns must be requested within 14 days from the date of receiving your order.
Condition:
The item must be unused, unopened, and in its original packaging for change-of-mind returns.
For damaged, defective, or incorrect items, please contact us immediately upon receipt for a refund or replacement.
Non-Returnable Items: We do not accept returns for used, opened, or personal care products due to hygiene and safety reasons.
Non-Refundable Items: Sale items and gift cards are non-refundable.
4. Exchanges
We offer exchanges for defective or incorrect items. If you would prefer an exchange rather than a refund, please follow the return request process above and specify that you prefer an exchange instead of a refund.
5. Cancellations & Order Changes
- Orders can be canceled or modified within 24 hours of purchase. After this period, processing begins and changes may no longer be possible. To cancel, please email us at contact@rootopix.xyz
6. Non-Returnable & Non-Refundable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
Skincare and beauty products that have been opened or used
Gift cards and promotional items
Products purchased from third-party retailers
7. Contact Information
For any refund or return inquiries, please reach out to us:
ROOTOPIX
Address: 2665 Ingram Road, Greensboro, North Carolina, United States
Phone: 329-682-9429
Email: contact@rootopix.xyz
Website: https://rootopix.xyz/